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Where's my order?
If you're keen to see at what stage your order is at, you'll find it right here. Enter your
order reference number and we'll look it up.
Look up your order
What to expect?
Below is a table showing the time we expect it will take to connect your AAPT services, so you know when to expect to be up and running. If you have ordered a home phone and internet bundle we have to connect your home phone first and then your broadband, so you should start counting the estimated time for connecting your broadband from the time your phone line is connected.|
|
Changing suppliers? | New connection? |
|---|---|---|
| Home Phone and/or Dial Up | up to 5 working days. | up to 2 working days. |
| Broadband | 5-10 working days | 7-12 working days |
|
|
SIM only? | New handset & SIM |
| Mobile | 3-5 working days | 7-10 working days |
- These leadtimes are indicative only. If you require a technician or live in a remote area please allow an extra 5-15 days on these leadtimes.
- If you have ordered Broadband, your starter kit should arrive within 5 days of your service becoming active.
AAPT will never send an email requesting you to confirm, update or disclose your confidential log in details. If you receive an email like this - please do not respond to it and click here to alert AAPT.
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