Contact AAPT

When we say we’re here to help, we actually mean it. First up, we suggest you try our knowledge base. We’re always updating this with useful information to give you the help you need. If you don’t have any luck there, send us a message. You’ll just need to choose your topic then provide a little information to help us answer your question.

Want to buy something new?

If you’re not yet with us, you can help yourself online to find the product for you.
Or call our sales team on 135 005. Our operating hours are as below:

Been with us for a while?

If you signed up with AAPT prior to the 4th June 07, please continue to call 13 88 86 from 8am - 6pm (AEST) from Monday to Friday for service or sales. Or, if you're calling about a fault on your line or service, we're available 24/7.

Or are you a recent customer?

If you signed up with us after the 4th of June 07 and would like to speak to us about your bill, making a payment or moving house, you can call us on 135 005 between 8am - 10pm (AEST) from Monday to Friday. Or, if you're calling about a fault on your line or service, we're available 24/7.

Want to set up your mobile?

Whether you bring your own mobile number with you, or choose a new number with us, getting set up is easy. Once you’ve received your SIM card, you can call on 133 007 to set up your mobile over the phone.

Or you can contact us by snail mail here:

Corporate offices
680 George Street
Sydney NSW 2000
Fax: 61 2 9009 9999

 

Customer complaints

If we haven’t provided the level of service you expected, of if you have a concern with AAPT, please tell us. We have a formal complaint management process in place to ensure that your complaint is addressed appropriately.
For further information on privacy or complaints please refer to our privacy policy of public affairs information.

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